# How TagPlus uses Intercom

**\< 5 mins**: “\< 5 mins average first-response time (FRT)”

As published on [intercom.com](https://www.intercom.com/customers/tagplus). Captured by usedby on 2026-10-08.

- Company: [TagPlus](https://www.usedby.ai/companies/tagplus.md)
- Tool: [Intercom](https://www.usedby.ai/tools/intercom.md)

## What the story says

TagPlus, a commercial management software company, uses Intercom as a single platform for customer communication and support across its customer base. It uses Resolution Bot for instant answers and Articles to host a searchable knowledge base so customers can self-serve.

Summary written by usedby from the source page, in English. The figures are those of Intercom and TagPlus, not ours.

> Fast response times are critical to customer success, and with Intercom we’ve been able to reduce our first-response time to under five minutes – while keeping our CSAT at 90%.

- **90%**: “90% of customers self-serve using Articles, without needing human support”

> Fast response times are critical to customer success, and with Intercom we’ve been able to reduce our first-response time to under five minutes – while keeping our CSAT at 90%.
>
> Eduardo Luiz Soares Carneiro, Partner and COO at TagPlus

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure \< 5 mins is printed word for word on the page, near the name of TagPlus.
- Checked: the passage quoted above is copied word for word from the page, near the name of TagPlus.
- Checked: TagPlus uses Intercom. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/tagplus-intercom · How we check: https://www.usedby.ai/methodology