# How Tailfin uses Tidio

**395.5 Hours**: “395.5 Hours Saved: In just 30 days, the AI solution saved Tailfin’s team nearly 400 hours of support time”

As published on [tidio.com](https://www.tidio.com/customers/tailfin/), April 2026. Captured by usedby on 2026-10-09.

- Company: [Tailfin](https://www.usedby.ai/companies/tailfin.md)
- Tool: [Tidio](https://www.usedby.ai/tools/tidio.md)
- Teams: Customer Support

## What the story says

Tailfin, a UK-based bikepacking equipment maker, uses Tidio's Lyro AI agent to automatically answer product and order questions in chat. It is connected to their WooCommerce store so customers can check order status, with handoff to human agents for complex queries.

Summary written by usedby from the source page, in English. The figures are those of Tidio and Tailfin, not ours.

> 395.5 Hours Saved: In just 30 days, the AI solution saved Tailfin’s team nearly 400 hours of support time

- **71%**: “71% AI Resolution Rate: Lyro successfully resolved 71% of all customer inquiries without human intervention”
- **37%**: “37% Bot Engagement Rate: More than a third of customers actively engaged with the problem-solving bots”
- **1,809**: “Tailfin added 1,809 articles to Lyro’s knowledge base, enabling the AI to answer a wide range of product-specific questions”

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure 395.5 Hours is printed word for word on the page, near the name of Tailfin.
- Checked: the passage quoted above is copied word for word from the page, near the name of Tailfin.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Tailfin uses Tidio. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/tailfin-tidio · How we check: https://www.usedby.ai/methodology