# How Takeda uses Agentforce

As published on [salesforce.com](https://www.salesforce.com/customer-stories/takeda-garth-hemmingsen-interview/). Captured by usedby on 2026-11-15.

- Company: [Takeda](https://www.usedby.ai/companies/takeda.md)
- Tool: [Agentforce](https://www.usedby.ai/tools/agentforce.md)
- Industry: [Biotech & Pharma](https://www.usedby.ai/companies/industry/biotech-pharma.md)

## The use case: how Takeda deploys Agentforce

Takeda uses Agentforce, together with Data 360, to power a digital solution for engaging healthcare professionals. The aim is to give them personalized, data-driven information quickly.

Summary written by usedby from the source page, in English. The figures are those of Agentforce and Takeda, not ours.

> Our aspiration is to bring to life the kind of personalized, data-driven interactions providers are asking for to help deliver the best outcomes for patients. And when you layer in other solutions like Agentforce and Data 360, it really changes the paradigm.

> Our aspiration is to bring to life the kind of personalized, data-driven interactions providers are asking for to help deliver the best outcomes for patients. And when you layer in other solutions like Agentforce and Data 360, it really changes the paradigm.
>
> Garth Hemmingsen, VP & Head of Enterprise Customer Experience

Source: [salesforce.com](https://www.salesforce.com/customer-stories/takeda-garth-hemmingsen-interview/), captured 2026-11-15.

## Other AI tools used by Takeda

- [AppZen](https://www.usedby.ai/tools/appzen.md) — Observed
- [Gloat](https://www.usedby.ai/tools/gloat.md) — Observed
- [Monte Carlo](https://www.usedby.ai/tools/monte-carlo.md) — Observed

## Other companies using Agentforce

- [1-800Accountant](https://www.usedby.ai/companies/1-800accountant.md) — Confirmed
- [Accenture](https://www.usedby.ai/companies/accenture.md) — Confirmed
- [Aflac Japan](https://www.usedby.ai/companies/aflac-japan.md) — Confirmed
- [Bionic](https://www.usedby.ai/companies/bionic.md) — Confirmed
- [CVS Health](https://www.usedby.ai/companies/cvs-health.md) — Confirmed
- [Endress+Hauser](https://www.usedby.ai/companies/endress-hauser.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-11-15.

- Checked: the passage quoted above is copied word for word from the page, near the name of Takeda.
- Checked: each number in our summary is printed on the page.
- Checked: Takeda uses Agentforce. Confirmed line. Latest check across sources: 2026-11-15.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/takeda-agentforce · How we check: https://www.usedby.ai/methodology