# How Taptap Send uses Lorikeet

As published on [lorikeetcx.ai](https://www.lorikeetcx.ai/customer-stories/how-taptap-send-supports-remittance-customers-across-80-markets-with-ai). Captured by usedby on 2026-10-08.

- Company: [Taptap Send](https://www.usedby.ai/companies/taptap-send.md)
- Tool: [Lorikeet](https://www.usedby.ai/tools/lorikeet.md)

## What the story says

Taptap Send uses Lorikeet's AI agent to handle customer support over email, voice and chat for its cross-border payments service. The agent pulls each customer's profile and transaction data, applies the right policy for the region, and the team tunes it with Lorikeet's Coach.

Summary written by usedby from the source page, in English. The figures are those of Lorikeet and Taptap Send, not ours.

> The AI agent handles remittance-specific processes, including business day calculations and compliance checks, and generates responses grounded in each customer’s profile and transaction history.

> Right now Lorikeet is handling 700 chats. I'm not reviewing them, and it's not saying anything wrong. It's a very different product.
>
> Tommy Soilemezis, Director of Business Operations

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the passage quoted above is copied word for word from the page, near the name of Taptap Send.
- Checked: Taptap Send uses Lorikeet. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/taptap-send-lorikeet · How we check: https://www.usedby.ai/methodology