# How TaskUs uses Pinecone

**20%**: “a 20% reduction in AHT for voice calls”

As published on [pinecone.io](https://www.pinecone.io/customers/taskus/). Captured by usedby on 2026-10-08.

- Company: [TaskUs](https://www.usedby.ai/companies/taskus.md)
- Tool: [Pinecone](https://www.usedby.ai/tools/pinecone.md)
- Industry: [HR & Recruiting](https://www.usedby.ai/companies/industry/hr-recruiting-hr-tech.md)
- Teams: Customer Support, Digital Transformation

## What the story says

TaskUs uses Pinecone as the vector database behind its TaskGPT GenAI platform, storing embeddings of client knowledge bases for semantic search and retrieval augmented generation in the AssistAI assistant. It also powers client-specific response suggestions and recommendations in the Prompto assistant for customer support teammates.

Summary written by usedby from the source page, in English. The figures are those of Pinecone and TaskUs, not ours.

> Semantic search and retrieval of information on Pinecone has resulted in a 20% reduction in AHT for voice calls, and a 10% reduction for chat interactions, leading to improved teammates productivity and customer service efficiency.

- **10%**: “a 10% reduction for chat interactions”
- **5%**: “CSAT scores have increased by 5%”

> Pinecone has transformed our customer service operations, enabling us to achieve unprecedented levels of efficiency and customer satisfaction.
>
> Manish Pandya, SVP of Digital Transformation

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 20% is printed word for word on the page, near the name of TaskUs.
- Checked: the passage quoted above is copied word for word from the page, near the name of TaskUs.
- Checked: TaskUs uses Pinecone. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/taskus-pinecone · How we check: https://www.usedby.ai/methodology