# How TeamViewer uses Omnea

As published on [omnea.co](https://www.omnea.co/customer-stories/teamviewer). Captured by usedby on 2026-10-08.

- Company: [TeamViewer](https://www.usedby.ai/companies/teamviewer.md)
- Tool: [Omnea](https://www.usedby.ai/tools/omnea.md)
- Industry: [IT Services & System Integration](https://www.usedby.ai/companies/industry/it-services-system-integration.md)
- Teams: Legal, InfoSec, Finance, Procurement

## What the story says

TeamViewer uses Omnea as a centralised intake and orchestration layer for procurement, automatically routing reviews and approvals from Legal, InfoSec, Finance and other stakeholders. It sits on top of existing systems such as Dynamics, FreshService, Jira and Teams, and also supports renewal workflows.

Summary written by usedby from the source page, in English. The figures are those of Omnea and TeamViewer, not ours.

> All reviews and approvals from Legal, InfoSec, Finance, and other stakeholders are automatically routed at the right time using Omnea's no-code conditional logic. The administrative burden of manually shepherding requests — and the mental load of deciding which steps were required — has been removed.

> Users tell Omnea what they want to do and AI guides them through the workflow in a conversational way.
>
> Vlad Craciunescu, Team Manager

> We went from a situation where users never knew what would happen next to having a system where everything is transparent and user-friendly. The ability to easily adjust processes to meet new requirements has been transformative.
>
> Alexander Pilsl, Director of Procurement

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the passage quoted above is copied word for word from the page, near the name of TeamViewer.
- Checked: TeamViewer uses Omnea. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/teamviewer-omnea · How we check: https://www.usedby.ai/methodology