# How Telus Digital uses ElevenLabs

**20%**: “TELUS Digital reduced onboarding time by 20% using AI-powered voice simulations built on ElevenLabs Agents.”

As published on [elevenlabs.io](https://elevenlabs.io/blog/fuel-ix-telus-digital), December 2025. Captured by usedby on 2026-10-09.

- Company: [Telus Digital](https://www.usedby.ai/companies/telus-digital.md)
- Tool: [ElevenLabs](https://www.usedby.ai/tools/elevenlabs.md)
- Industry: [IT Services & System Integration](https://www.usedby.ai/companies/industry/it-services-system-integration.md)
- Teams: Product, Engineering

## What the story says

TELUS Digital built Agent Trainer, a training platform that uses ElevenLabs Agents and Text to Speech to run realistic voice and chat simulations of customer interactions for contact center associates. Agents practice scenarios from simple inquiries to complex complaints to speed up onboarding.

Summary written by usedby from the source page, in English. The figures are those of ElevenLabs and Telus Digital, not ours.

> The result is a scalable, controllable platform that supports realistic voice simulations, reduces training time by 20 percent, and has already completed more than 90,000 customer simulations.

- **90,000**: “The result is a scalable, controllable platform that supports realistic voice simulations, reduces training time by 20 percent, and has already completed more than 90,000 customer simulations.”

> ElevenLabs Agents has the right balance of tooling to allow us to build directly and go to market exceptionally fast. Anybody can jump into the platform, prototype, and understand what the art of the possible is.
>
> Mitch Lieberman, VP Product, TELUS Digital

Source: [elevenlabs.io](https://elevenlabs.io/blog/fuel-ix-telus-digital), captured 2026-10-09.

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure 20% is printed word for word on the page, near the name of Telus Digital.
- Checked: the passage quoted above is copied word for word from the page, near the name of Telus Digital.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Telus Digital uses ElevenLabs. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/telus-digital-elevenlabs · How we check: https://www.usedby.ai/methodology