# How Teya uses Retool

As published on [retool.com](https://retool.com/customers/saltpay). Captured by usedby on 2026-10-08.

- Company: [Teya](https://www.usedby.ai/companies/teya.md)
- Tool: [Retool](https://www.usedby.ai/tools/retool.md)
- Teams: Customer Relations, Engineering

## What the story says

Teya replaced more than ten slow back-office systems with a single Retool dashboard for its customer relations agents. Agents use it to search for merchants, view merchant profiles and data in one place, and take actions such as adding or closing an outlet and editing merchant information.

Summary written by usedby from the source page, in English. The figures are those of Retool and Teya, not ours.

> Now, with a central source of truth, merchant data updates happen in real time and agents only need to navigate to Retool to help a customer—no more tracking information down across multiple tools.

> Retool saves our team time and helps us provide a better service for customers by empowering agents to respond faster and with more information and allowing our tech team to focus on building, improving, and scaling our core product offering,
>
> Miguel Eusébio, Customer Relations

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the passage quoted above is copied word for word from the page, near the name of Teya.
- Checked: Teya uses Retool. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/teya-retool · How we check: https://www.usedby.ai/methodology