# How The Bradery uses Yuma

**50%** conversations fully automated

As published on [yuma.ai](https://yuma.ai/case-studies/how-the-bradery-runs-24-7-support-through-flash-sale-peaks-with-yuma-ai), October 2026. Captured by usedby on 2026-10-05.

- Company: [The Bradery](https://www.usedby.ai/companies/the-bradery.md)
- Tool: [Yuma](https://www.usedby.ai/tools/yuma.md)
- Industry: [E-commerce & D2C](https://www.usedby.ai/companies/industry/e-commerce-d2c.md)
- Teams: Customer Care
- Customer since (as the page says): The Bradery has worked with Yuma since February 2024.

## The use case: how The Bradery deploys Yuma

The Bradery, a Paris private-sales site, uses Yuma's Support AI agents on chat, email, social channels, WhatsApp and the help center. The agents work inside Shopify and carrier data to handle tracking, order changes, returns, defective products and pre-sale questions, and hand over to a human when needed.

Summary written by usedby from the source page, in English. The figures are those of Yuma and The Bradery, not ours.

> Half of all conversations are resolved from start to finish by Yuma, with no human involvement.

- **90%**: “Yuma replies on 90% of conversations.”

> Yuma has demonstrated that AI can successfully maintain speed, accuracy, and consistently high-quality customer experience.
>
> Luna Vincent, Customer Care Manager at The Bradery

Source: [yuma.ai](https://yuma.ai/case-studies/how-the-bradery-runs-24-7-support-through-flash-sale-peaks-with-yuma-ai), captured 2026-10-05.

## Yuma users in E-commerce & D2C

- [Finn](https://www.usedby.ai/companies/finn.md) — Confirmed
- [Tediber](https://www.usedby.ai/companies/tediber.md) — Confirmed
- [The Koin Club](https://www.usedby.ai/companies/the-koin-club.md) — Confirmed
- [UnBonMaillot](https://www.usedby.ai/companies/unbonmaillot.md) — Confirmed
- [Tumble](https://www.usedby.ai/companies/tumble.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-10-05.

- Checked: the figure 50% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of The Bradery.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: The Bradery uses Yuma. Confirmed line. Latest check across sources: 2026-10-16.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/the-bradery-yuma · How we check: https://www.usedby.ai/methodology