# How The Muzzle Movement uses Tidio

**74%**: “74% AI Resolution Rate: Introducing Lyro on tickets.”

As published on [tidio.com](https://www.tidio.com/customers/the-muzzle-movement/), March 2026. Captured by usedby on 2026-10-09.

- Company: [The Muzzle Movement](https://www.usedby.ai/companies/the-muzzle-movement.md)
- Tool: [Tidio](https://www.usedby.ai/tools/tidio.md)
- Teams: Customer Support

## What the story says

The company uses Tidio's Lyro AI agent to autonomously resolve customer support tickets and answer product questions, backed by a large knowledge base. It also runs specialized bots for problem solving, sales and lead generation, plus pre-chat bots that direct website visitors to resources.

Summary written by usedby from the source page, in English. The figures are those of Tidio and The Muzzle Movement, not ours.

> The Muzzle Movement streamlined customer support with Lyro AI and ticketing, handling over 1,200 monthly tickets and achieving 74% resolution rate and achieving 90.91% engagement with lead generation bots.

- **90.91%**: “Exceptional Lead Generation: 90.91% engagement rate with lead generation bots, significantly expanding their potential customer base.”
- **22.42%**: “Effective Problem Solving: 22.42% engagement rate with problem-solving bots, efficiently addressing customer concerns.”
- **5.93%**: “Sales Growth Opportunities: 5.93% engagement rate with sales-focused bots, creating new revenue streams.”
- **0.87%**: “Website Visitor Engagement: 0.87% of website visitors engaged with pre-chat bots, improving overall site interaction.”

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure 74% is printed word for word on the page, near the name of The Muzzle Movement.
- Checked: the passage quoted above is copied word for word from the page, near the name of The Muzzle Movement.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: The Muzzle Movement uses Tidio. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/the-muzzle-movement-tidio · How we check: https://www.usedby.ai/methodology