# How ThedaCare uses Notable

**350 hours**: “Manual outreaches for this same population would have otherwise required support staff to spend an estimated 350 hours calling patients.”

As published on [notablehealth.com](https://www.notablehealth.com/customer-stories/thedacare-conducts-900-automated-care-gap-outreaches-in-3-months), May 2026. Captured by usedby on 2026-10-08.

- Company: [ThedaCare](https://www.usedby.ai/companies/thedacare.md)
- Tool: [Notable](https://www.usedby.ai/tools/notable-health.md)
- Teams: Population Health, Primary Care

## What the story says

ThedaCare uses Notable's digital assistants to automate care gap detection, patient outreach and scheduling, and to document care gap closures in the EHR. This replaces manual phone calls by support staff.

Summary written by usedby from the source page, in English. The figures are those of Notable and ThedaCare, not ours.

> Manual outreaches for this same population would have otherwise required support staff to spend an estimated 350 hours calling patients.

- **900**: “closing more than 900 care gaps (26% from scheduled visits, 74% from patient-reported information)”
- **30%**: “Approximately 30% of patients who received a Notable outreach started the care gap closure process”
- **10%**: “ThedaCare estimates that 10% of patients typically answer the call during past campaigns.”

> By leveraging intelligent automation to automate repetitive, manual tasks like care gap outreach, we can develop efficient workflows that can be tailored based on the unique needs of each of our patient populations.
>
> Mark Thiel, Former VP of Primary Care

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 350 hours is printed word for word on the page, near the name of ThedaCare.
- Checked: the passage quoted above is copied word for word from the page, near the name of ThedaCare.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: ThedaCare uses Notable. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/thedacare-notable-health · How we check: https://www.usedby.ai/methodology