# How ThreadBeast uses Intercom

**4 hours**: “they’ve kept their average response time down to just 4 hours”

As published on [intercom.com](https://www.intercom.com/customers/threadbeast). Captured by usedby on 2026-10-08.

- Company: [ThreadBeast](https://www.usedby.ai/companies/threadbeast.md)
- Tool: [Intercom](https://www.usedby.ai/tools/intercom.md)
- Teams: Customer Experience
- Customer since (as the page says): When ThreadBeast started out in 2015 they chose Intercom

## What the story says

ThreadBeast, a menswear subscription retailer, uses Intercom as a single platform for email, in-app messaging and live chat with customers. It also connects Facebook Messenger and Stripe so the team can handle conversations, convert prospects and see account details in one inbox.

Summary written by usedby from the source page, in English. The figures are those of Intercom and ThreadBeast, not ours.

> With Intercom, they never have to worry about meeting the 24-hour deadline – they’ve kept their average response time down to just 4 hours.

- **100%**: “responding to 100% of Facebook messages, up from 75% before they started using the integration”

> Intercom has everything, all in once place. It's a no-brainer.
>
> Blake Bolona, Head of Customer Experience

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 4 hours is printed word for word on the page, near the name of ThreadBeast.
- Checked: the passage quoted above is copied word for word from the page, near the name of ThreadBeast.
- Checked: ThreadBeast uses Intercom. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/threadbeast-intercom · How we check: https://www.usedby.ai/methodology