# How Toast uses BrightHire

**76%**: “In 2026, that number grew to 76%, driven by the company-wide rollout and the organic enthusiasm that spread from the R&D pilot outward.”

As published on [brighthire.com](https://brighthire.com/customers/toast/), September 2026. Captured by usedby on 2026-10-07.

- Company: [Toast](https://www.usedby.ai/companies/toast.md)
- Tool: [BrightHire](https://www.usedby.ai/tools/brighthire.md)
- Industry: [Sales Tech & CRM](https://www.usedby.ai/companies/industry/sales-tech-crm.md)
- Teams: R&D, Engineering, Product, Marketing, Customer Success, Sales, General and Administrative

## What the story says

Toast uses BrightHire to record and transcribe interviews, giving interviewers transcripts and summaries to write scorecards and ground debriefs in evidence. It also uses the recordings to train new interviewers asynchronously instead of through shadow interviews.

Summary written by usedby from the source page, in English. The figures are those of BrightHire and Toast, not ours.

> Company-wide adoption more than doubled in one year. In 2025, 37% of interviews were captured on BrightHire. In 2026, that number grew to 76%, driven by the company-wide rollout and the organic enthusiasm that spread from the R&D pilot outward.

- **37%**: “In 2025, 37% of interviews were captured on BrightHire.”
- **18 hours**: “Scorecards are now submitted in an average of 18 hours, and Toast’s internal 24-hour SLA is met consistently across the organization.”

> What we’re seeing is hiring managers grounding their feedback in evidence. Instead of relying on memory or impressions, they’re able to reference what was actually said in the interview. That’s what great interviewing looks like.
>
> Lori Busch, Senior Director, Talent Operations, People Technology, and Analytics

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 76% is printed word for word on the page, near the name of Toast.
- Checked: the passage quoted above is copied word for word from the page, near the name of Toast.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Toast uses BrightHire. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/toast-brighthire · How we check: https://www.usedby.ai/methodology