# How Topcon uses Level AI

**4 weeks**: “Went from a 9-month failed implementation with a previous vendor to a live MVP in 4 weeks with Level AI.”

As published on [thelevel.ai](https://thelevel.ai/case-studies/topcon-positioning-system). Captured by usedby on 2026-10-08.

- Company: [Topcon](https://www.usedby.ai/companies/topcon.md)
- Tool: [Level AI](https://www.usedby.ai/tools/level-ai.md)
- Teams: Contact center, Subject Matter Experts

## What the story says

Topcon uses Level AI's Virtual Agent connected to its large technical knowledge base to answer customer and dealer queries, and Agent Assist to give contact center agents real-time contextual knowledge. The tools are integrated with telephony and Salesforce CRM.

Summary written by usedby from the source page, in English. The figures are those of Level AI and Topcon, not ours.

> Time to value: Went from a 9-month failed implementation with a previous vendor to a live MVP in 4 weeks with Level AI.

> I would recommend Level AI to anyone who's looking for a partner in an AI environment where you're looking for true collaboration... willing to collaborate with us on needs that we have and truly wanting to partner in a bilateral way.
>
> Ben Huber, Director of Business Performance Analytics

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 4 weeks is printed word for word on the page, near the name of Topcon.
- Checked: the passage quoted above is copied word for word from the page, near the name of Topcon.
- Checked: Topcon uses Level AI. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/topcon-positioning-systems-level-ai · How we check: https://www.usedby.ai/methodology