# How TowneBank uses Talkdesk

As published on [talkdesk.com](https://www.talkdesk.com/customers/townebank/). Captured by usedby on 2026-10-09.

- Company: [TowneBank](https://www.usedby.ai/companies/townebank.md)
- Tool: [Talkdesk](https://www.usedby.ai/tools/talkdesk.md)
- Industry: [Banking & Mortgages](https://www.usedby.ai/companies/industry/banking-mortgages.md)

## What the story says

TowneBank uses Talkdesk's customer experience automation and its Financial Services Experience Cloud to unify member service operations across loans, cards, and online banking. It began with AI tools for agents, Talkdesk Copilot and Interaction & Quality Analytics, to support rather than replace human interactions.

Summary written by usedby from the source page, in English. The figures are those of Talkdesk and TowneBank, not ours.

> Staying true to its conservative approach, TowneBank initially focused on AI features that enhanced, rather than replaced, human interactions. They began with AI-powered tools like Talkdesk Copilot™ and Talkdesk Interaction & Quality Analytics.

> The real value of our Talkdesk implementation goes beyond efficiency metrics. It's about empowering our team members to deliver exceptional service with the right information at the right moment. This technology investment directly supports our fundamental commitment to treating members as part of the TowneBank family.
>
> Michelle Davis, Vice President, Systems Analyst

Source: [talkdesk.com](https://www.talkdesk.com/customers/townebank/), captured 2026-10-09.

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the passage quoted above is copied word for word from the page, near the name of TowneBank.
- Checked: TowneBank uses Talkdesk. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/townebank-talkdesk · How we check: https://www.usedby.ai/methodology