# How Toyota uses Cognigy

**25+**: “25+ AI Agents on Chat and Phone”

As published on [cognigy.com](https://www.cognigy.com/en/case-study/toyota). Captured by usedby on 2026-10-02.

- Company: [Toyota](https://www.usedby.ai/companies/toyota.md)
- Tool: [Cognigy](https://www.usedby.ai/tools/cognigy.md)
- Industry: [Automotive Manufacturing](https://www.usedby.ai/companies/industry/automotive-manufacturing.md)
- Teams: Customer Service, Contact Center, Innovation

## What the story says

Toyota uses Cognigy.AI to run AI Agents on chat and phone that handle everyday customer inquiries and relieve service agents. It also runs a voicebot called E-Care that proactively calls vehicle owners when a warning light appears and helps them book service.

Summary written by usedby from the source page, in English. The figures are those of Cognigy and Toyota, not ours.

> Toyota chose Cognigy to train the AI Agents they envisioned. They adopted a platform strategy that enables them to cover multiple use cases and automate communications across different channels.

- **95%**: “95% Book directly with the AI Agent”
- **98%**: “98% Of users love the AI service”

> With Cognigy.AI, we’re able to provide our customers with real added value and deliver even better services and products.
>
> Peter-Pascal Meik, Manager Innovation & Projects

> To relieve our service agents during peak times, we rely on intelligent self-service via voice- and chat, based on Cognigy.AI.
>
> Michael Schödder, Digital Integration & Consulting @Toyota

## What usedby checked

We compared the story with its live page on 2026-10-03.

- Checked: the figure 25+ is printed word for word on the page, near the name of Toyota.
- Checked: the passage quoted above is copied word for word from the page, near the name of Toyota.
- Checked: Toyota uses Cognigy. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/toyota-cognigy · How we check: https://www.usedby.ai/methodology