# How TP uses Sanas

**37.5%**: “37.5% reduction in AHT”

As published on [sanas.ai](https://www.sanas.ai/customer-stories/tp), September 2026. Captured by usedby on 2026-10-08.

- Company: [TP](https://www.usedby.ai/companies/tp.md)
- Tool: [Sanas](https://www.usedby.ai/tools/sanas.md)
- Customer since (as the page says): Using Sanas since 2023

## What the story says

TP (Teleperformance) uses Sanas real-time Accent Translation and Noise Cancellation across its contact centers in several regions to improve communication clarity, widen the talent pool, and reduce infrastructure costs.

Summary written by usedby from the source page, in English. The figures are those of Sanas and TP, not ours.

> By leveraging Sanas's AI-driven Accent Translation technology, TP transformed service delivery, elevated CSAT scores, and redefined customer experience excellence.

- **22%**: “22% increase in CSAT”
- **14%**: “14% improvement in FCR”
- **25%**: “25% improvement in LTR”

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 37.5% is printed word for word on the page, near the name of TP.
- Checked: the passage quoted above is copied word for word from the page, near the name of TP.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: TP uses Sanas. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/tp-sanas · How we check: https://www.usedby.ai/methodology