# How Travelist uses Hiver

**160 hours**: “Across teams, this translates to over 160 hours saved per month”

As published on [hiverhq.com](https://hiverhq.com/customers/travelist). Captured by usedby on 2026-10-03.

- Company: [Travelist](https://www.usedby.ai/companies/travelist.md)
- Tool: [Hiver](https://www.usedby.ai/tools/hiver.md)
- Teams: Data Processing, Connectivity, Visual Content
- Customer since (as the page says): Travelist has used Hiver since 2018

## What the story says

Travelist's Operations teams use Hiver to manage internal requests such as rate and availability updates, hotel uploads, and image replacements. Requests are assigned to owners, categorized with tags and automations, and tracked against SLAs and analytics.

Summary written by usedby from the source page, in English. The figures are those of Hiver and Travelist, not ours.

> Across teams, this translates to over 160 hours saved per month, freeing up valuable time for higher-impact work like quality assurance, content verification, and new partner onboarding.

- **40%**: “These automations have reduced manual intervention by around 40%, saving 8 hours of routine work every week for team leads and coordinators.”
- **25%**: “This change improved response times by 25%, ensuring faster acknowledgment and fewer back-and-forth exchanges for common tasks.”
- **30%**: “This has reduced coordination delays by approximately 30% and eliminated confusion during handoffs between teams.”
- **20%**: “As a result, Travelist has improved forecast accuracy by 20%, making resourcing decisions more proactive and evidence-based.”

> Hiver turned our daily work into something we can measure and manage. We finally see where time goes, what slows us down, and how to improve it.
>
> Sławomir Piotrowski, Head of Data Processing

## What usedby checked

We compared the story with its live page on 2026-10-03.

- Checked: the figure 160 hours is printed word for word on the page, near the name of Travelist.
- Checked: the passage quoted above is copied word for word from the page, near the name of Travelist.
- Checked: Travelist uses Hiver. Confirmed line. Latest check across sources: 2026-10-03.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/travelist-hiver · How we check: https://www.usedby.ai/methodology