# How TripleTen uses Retell AI

**200 hours**: “That’s roughly 200 hours per month we’re getting back”

As published on [retellai.com](https://www.retellai.com/case-study/tripleten-ai-call-automation-admissions-case-study). Captured by usedby on 2026-10-05.

- Company: [TripleTen](https://www.usedby.ai/companies/tripleten.md)
- Tool: [Retell AI](https://www.usedby.ai/tools/retell-ai.md)
- Industry: [EdTech & E-learning](https://www.usedby.ai/companies/industry/edtech-e-learning.md)
- Teams: Admissions
- Customer since (as the page says): The implementation process began with a small prototype in August 2024

## What the story says

TripleTen uses an AI voice agent named Charlotte to call prospective students who complete its career quiz. The agent answers program questions and schedules appointments with admissions advisors, and it is connected to the company's HubSpot CRM.

Summary written by usedby from the source page, in English. The figures are those of Retell AI and TripleTen, not ours.

> That’s roughly 200 hours per month we’re getting back, allowing our team to stay focused on higher-value conversations

- **20%**: “Charlotte's calls were supported with Retell's proprietary Branded Call feature that increased pickup and conversion rates by 20%.”
- **17,000**: “Outbound to Calls Monthly: 17,000”
- **3,000+**: “Hours Saved Since Implementation in August 2024: 3,000+”

> We’re utilizing AI to empower our team, so that they can be much more effective with the AI agents working side by side with them. And, we’re not trying to replace our whole team with AI agents because we know that especially in education, personalization is really important.
>
> Ana Riabova, AI Growth Product Manager

## What usedby checked

We compared the story with its live page on 2026-10-05.

- Checked: the figure 200 hours is printed word for word on the page, near the name of TripleTen.
- Checked: the passage quoted above is copied word for word from the page, near the name of TripleTen.
- Checked: TripleTen uses Retell AI. Confirmed line. Latest check across sources: 2026-10-05.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/tripleten-retell-ai · How we check: https://www.usedby.ai/methodology