# How True Sea Moss uses Siena AI

**1 minute**: “Response time dropped from 4 days to under 1 minute”

As published on [siena.cx](https://www.siena.cx/customer-stories/true-sea-moss-response-time-improvement), June 2025. Captured by usedby on 2026-10-27.

- Company: [True Sea Moss](https://www.usedby.ai/companies/true-sea-moss.md)
- Tool: [Siena AI](https://www.usedby.ai/tools/siena-ai.md)
- Teams: CX

## The use case: how True Sea Moss deploys Siena AI

True Sea Moss uses Siena AI as the front line of its customer support, automating replies to common requests such as subscription and order cancellations, drafting agent replies with CoPilot, and surfacing recurring customer questions through Memory Insights.

Summary written by usedby from the source page, in English. The figures are those of Siena AI and True Sea Moss, not ours.

> Within one week, the team launched Siena automations for their two most common requests-subscription cancellations and order cancellations-which accounted for nearly 80% of all tickets.

- **80%**: “80% of ticket volume automated within two months of launch”

> We set up Siena in one week and immediately started responding in one minute instead of four days.
>
> Aliaksandr Maliauka, CX Manager

Source: [siena.cx](https://www.siena.cx/customer-stories/true-sea-moss-response-time-improvement), captured 2026-10-27.

## Other companies using Siena AI

- [Canopy](https://www.usedby.ai/companies/canopy.md) — Confirmed
- [Comfrt](https://www.usedby.ai/companies/comfrt.md) — Confirmed
- [Coterie Baby](https://www.usedby.ai/companies/coterie-baby.md) — Confirmed
- [Dossier](https://www.usedby.ai/companies/dossier.md) — Confirmed
- [Earth Breeze](https://www.usedby.ai/companies/earth-breeze.md) — Confirmed
- [Eskiin](https://www.usedby.ai/companies/eskiin.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-27.

- Checked: the figure 1 minute is printed word for word on the page, near the name of True Sea Moss.
- Checked: the passage quoted above is copied word for word from the page, near the name of True Sea Moss.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: True Sea Moss uses Siena AI. Confirmed line. Latest check across sources: 2026-10-27.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/true-sea-moss-siena-ai · How we check: https://www.usedby.ai/methodology