# How Truemed uses Lindy

**67%** Lower cost per automated ticket

As published on [lindy.ai](https://www.lindy.ai/case-study/truemed). Captured by usedby on 2026-10-07.

- Company: [Truemed](https://www.usedby.ai/companies/truemed.md)
- Tool: [Lindy](https://www.usedby.ai/tools/lindy.md)
- Teams: Support, Payments, Compliance, Operations

## What the story says

Truemed's head of support used Lindy to build internal applications and automate support work such as ticket classification, escalation routing, compliance replies and eligibility questions, without engineering time.

Summary written by usedby from the source page, in English. The figures are those of Lindy and Truemed, not ours.

> Cost per resolved ticket fell from $1.00 to $0.33. Figures as reported by Truemed.

> I think of Lindy as a junior developer that works just for me — it lets me quickly prototype internal solutions without pulling engineering off higher-priority projects.
>
> Colin Budries, Head of Support, Truemed, at the time of this project

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 67% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Truemed.
- Checked: Truemed uses Lindy. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/truemed-lindy · How we check: https://www.usedby.ai/methodology