# How Trueshore uses Sanas

**about seven points** First-call resolution gain for the Sanas group

As published on [sanas.ai](https://www.sanas.ai/customer-stories/trueshore), October 2026. Captured by usedby on 2026-10-08.

- Company: [Trueshore](https://www.usedby.ai/companies/trueshore.md)
- Tool: [Sanas](https://www.usedby.ai/tools/sanas.md)
- Teams: Patient Support
- Customer since (as the page says): deployed it in May 2025

## What the story says

Trueshore, a Dominican Republic contact center owned by a large U.S. health insurer, deployed Sanas Accent Translation for about 50 inbound English-language patient-support associates so that patients and associates understand each other the first time. Results were tracked in weekly KPI reviews against a comparison group.

Summary written by usedby from the source page, in English. The figures are those of Sanas and Trueshore, not ours.

> Within weeks, associates using Sanas improved first-call resolution by about seven points, and their NPS improved 7.5 times more than a comparison group, while handle time came down.

- **+3.15 points**: “+3.15 points NPS”
- **+5%**: “+5% first-call resolution”

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure about seven points is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Trueshore.
- Checked: each number in our summary is printed on the page.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Trueshore uses Sanas. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/trueshore-sanas · How we check: https://www.usedby.ai/methodology