# How Truliant Federal Credit Union uses Zest AI

**77%**: “automate 68% of all direct auto approvals, 47% of all indirect auto approvals, 77% of all personal loan approvals”

As published on [zest.ai](https://www.zest.ai/customer-stories/truliant-federal-credit-union). Captured by usedby on 2026-10-24.

- Company: [Truliant Federal Credit Union](https://www.usedby.ai/companies/truliant-federal-credit-union.md)
- Tool: [Zest AI](https://www.usedby.ai/tools/zest.md)
- Industry: [Banking & Mortgages](https://www.usedby.ai/companies/industry/banking-mortgages.md)
- Teams: Underwriting

## The use case: how Truliant Federal Credit Union deploys Zest AI

Truliant uses Zest AI to automate loan decisioning across its lending portfolio, including auto, personal loans and credit cards. This frees underwriters to spend time on members who need additional review and support.

Summary written by usedby from the source page, in English. The figures are those of Zest AI and Truliant Federal Credit Union, not ours.

> Since partnering with Zest AI, Truliant has seen a 2-3x increase in instant approvals and automation across their portfolios. The team has so far been able to automate 68% of all direct auto approvals, 47% of all indirect auto approvals, 77% of all personal loan approvals, and 63% of all credit card approvals.

- **68%**: “68% of all direct auto approvals”
- **47%**: “47% of all indirect auto approvals”
- **63%**: “63% of all credit card approvals”
- **30,000**: “upwards of 30,000 per month”

> Zest AI brought us speed. Beforehand, it could take six hours to decision a loan, and we’ve been able to cut that time down exponentially. Zest AI has helped us tremendously improve our efficiency and member experience.
>
> Anderson Langford, Chief Credit Officer

Source: [zest.ai](https://www.zest.ai/customer-stories/truliant-federal-credit-union), captured 2026-10-24.

## Zest AI users in Banking & Mortgages

- [All In Credit Union](https://www.usedby.ai/companies/all-in-credit-union.md) — Confirmed
- [Altra Federal Credit Union](https://www.usedby.ai/companies/altra-federal-credit-union.md) — Confirmed
- [Clark County Credit Union](https://www.usedby.ai/companies/clark-county-credit-union.md) — Confirmed
- [Commonwealth Credit Union](https://www.usedby.ai/companies/commonwealth-credit-union.md) — Confirmed
- [Community Choice Credit Union](https://www.usedby.ai/companies/community-choice-credit-union.md) — Confirmed
- [Credit Union West](https://www.usedby.ai/companies/credit-union-west.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-24.

- Checked: the figure 77% is printed word for word on the page, near the name of Truliant Federal Credit Union.
- Checked: the passage quoted above is copied word for word from the page, near the name of Truliant Federal Credit Union.
- Checked: Truliant Federal Credit Union uses Zest AI. Confirmed line. Latest check across sources: 2026-10-24.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/truliant-federal-credit-union-zest · How we check: https://www.usedby.ai/methodology