# How Turbopuffer uses incident.io

**Up to 10x**: “Up to 10x faster response time”

As published on [incident.io](https://incident.io/customers/turbopuffer), August 2026. Captured by usedby on 2026-10-07.

- Company: [Turbopuffer](https://www.usedby.ai/companies/turbopuffer.md)
- Tool: [incident.io](https://www.usedby.ai/tools/incident-io.md)
- Teams: On-call, Infrastructure

## What the story says

turbopuffer, a small team that runs a search engine and carries its own pager, uses incident.io's Investigations agent inside its existing on-call and incident response workflow. It helps responders find root causes faster and points them to how similar past incidents were resolved.

Summary written by usedby from the source page, in English. The figures are those of incident.io and Turbopuffer, not ours.

> When turbopuffer's billing service broke one morning, Investigations pinned down the cause within minutes, before any of the responders knew what had changed.

> Investigations lets us get more out of the on-call team we have. It's stress relief. It allows us to support more customers with a smaller team.
>
> Nikhil Benesch, CTO

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure Up to 10x is printed word for word on the page, near the name of Turbopuffer.
- Checked: the passage quoted above is copied word for word from the page, near the name of Turbopuffer.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Turbopuffer uses incident.io. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/turbopuffer-incident-io · How we check: https://www.usedby.ai/methodology