# How Tyler Technologies uses Coveo

**33%**: “↓33% in agent onboarding time”

As published on [coveo.com](https://www.coveo.com/en/resources/case-studies/tyler-technologies), January 2018. Captured by usedby on 2026-10-09.

- Company: [Tyler Technologies](https://www.usedby.ai/companies/tyler-technologies.md)
- Tool: [Coveo](https://www.usedby.ai/tools/coveo.md)
- Industry: [Government & GovTech](https://www.usedby.ai/companies/industry/government-govtech.md)
- Teams: Customer Support

## What the story says

Tyler Technologies uses Coveo to layer unified, AI-powered search over its multiple CRMs and content platforms, without replacing legacy systems or migrating data. Support agents and customers find relevant answers faster, and documentation can be tuned to deflect cases.

Summary written by usedby from the source page, in English. The figures are those of Coveo and Tyler Technologies, not ours.

> With the Coveo Relevance Cloud, Tyler wouldn’t have to rip and replace legacy technology — Coveo could layer with them, no data migration necessary.

- **7%**: “↑7% in agent proficiency”

> A big part of building that customer relationship includes delivering a seamless and effortless experience across all their interactions with us. We see Coveo as being a fundamental part of helping us achieve that.
>
> Patty Leino, Dir. of Support Operations

Source: [coveo.com](https://www.coveo.com/en/resources/case-studies/tyler-technologies), captured 2026-10-09.

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure 33% is printed word for word on the page, near the name of Tyler Technologies.
- Checked: the passage quoted above is copied word for word from the page, near the name of Tyler Technologies.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Tyler Technologies uses Coveo. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/tyler-technologies-coveo · How we check: https://www.usedby.ai/methodology