# How Uber uses Agentforce

**60%**: “boosting conversion rates by 60%”

As published on [salesforce.com](https://www.salesforce.com/customer-stories/uber/). Captured by usedby on 2026-11-15.

- Company: [Uber](https://www.usedby.ai/companies/uber.md)
- Tool: [Agentforce](https://www.usedby.ai/tools/agentforce.md)
- Industry: [Mobility & Ride-hailing](https://www.usedby.ai/companies/industry/mobility-ride-hailing.md)
- Teams: Sales, Advertising sales

## The use case: how Uber deploys Agentforce

Uber uses Agentforce to reach out to Uber for Business leads with personalized outreach and guide them through sign-up. It also uses an agent to extract details from long advertising RFPs, create opportunities, and build media plans.

Summary written by usedby from the source page, in English. The figures are those of Agentforce and Uber, not ours.

> Agentforce engages nearly every U4B lead with personalized outreach, boosting conversion rates by 60% and scaling support to 12,000 leads per month.

- **12,000 leads per month**: “scaling support to 12,000 leads per month”
- **83%**: “cutting processing time by an estimated 83%”

## Other AI tools used by Uber

- [Celonis](https://www.usedby.ai/tools/celonis.md) — Confirmed
- [ChatGPT](https://www.usedby.ai/tools/chatgpt.md) — Confirmed
- [Comet Opik](https://www.usedby.ai/tools/comet-opik.md) — Confirmed
- [Gong](https://www.usedby.ai/tools/gong.md) — Confirmed
- [Pigment](https://www.usedby.ai/tools/pigment.md) — Confirmed
- [Smartly](https://www.usedby.ai/tools/smartly.md) — Confirmed

## Other companies using Agentforce

- [1-800Accountant](https://www.usedby.ai/companies/1-800accountant.md) — Confirmed
- [Accenture](https://www.usedby.ai/companies/accenture.md) — Confirmed
- [Aflac Japan](https://www.usedby.ai/companies/aflac-japan.md) — Confirmed
- [Bionic](https://www.usedby.ai/companies/bionic.md) — Confirmed
- [CVS Health](https://www.usedby.ai/companies/cvs-health.md) — Confirmed
- [Endress+Hauser](https://www.usedby.ai/companies/endress-hauser.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-11-15.

- Checked: the figure 60% is printed word for word on the page, near the name of Uber.
- Checked: the passage quoted above is copied word for word from the page, near the name of Uber.
- Checked: Uber uses Agentforce. Confirmed line. Latest check across sources: 2026-11-15.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/uber-agentforce · How we check: https://www.usedby.ai/methodology