# How Uber Freight uses Front

**50%**: “Uber Freight replies to emails 50% faster and boosts response quality with Front”

As published on [front.com](https://front.com/customer-stories/uber-freight), January 2025. Captured by usedby on 2026-11-13.

- Company: [Uber Freight](https://www.usedby.ai/companies/uber-freight.md)
- Tool: [Front](https://www.usedby.ai/tools/front.md)
- Industry: [Logistics & Supply Chain](https://www.usedby.ai/companies/industry/logistics-supply-chain.md)
- Teams: Operations, Support, Strategic Customer Success

## The use case: how Uber Freight deploys Front

Uber Freight's operations and support teams use Front as a shared inbox and collaboration platform, replacing Outlook and Microsoft Teams. They use it to handle communication with customers, carriers, and receivers, and to apply rules, routing, SLA management, and analytics.

Summary written by usedby from the source page, in English. The figures are those of Front and Uber Freight, not ours.

> During the initial pilot phase, they reduced reply time from just over three hours to under 1.5 hours — a remarkable improvement achieved through auto-assignment, tagging, and auto-archiving.

- **1,200 users**: “Following the pilot, they scaled the platform to 1,200 users in six months, using two-week sprints orchestrated by just two program managers.”
- **250 users**: ““I was able to launch Front to our first 250 users in just three weeks,” says Jordan.”

> Having collaboration, communication, and tasks all in Front makes everything faster and more efficient
>
> Jordan Dunn, Senior Manager, Strategic Customer Success

Source: [front.com](https://front.com/customer-stories/uber-freight), captured 2026-11-13.

## Other AI tools used by Uber Freight

- [Gong](https://www.usedby.ai/tools/gong.md) — Confirmed
- [Smartly](https://www.usedby.ai/tools/smartly.md) — Confirmed
- [Datadog](https://www.usedby.ai/tools/datadog.md) — Observed
- [Qualified](https://www.usedby.ai/tools/qualified.md) — Observed
- [hireEZ](https://www.usedby.ai/tools/hireez.md) — Observed

## Front users in Logistics & Supply Chain

- [Echo Global Logistics](https://www.usedby.ai/companies/echo-global-logistics.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-11-13.

- Checked: the figure 50% is printed word for word on the page, near the name of Uber Freight.
- Checked: the passage quoted above is copied word for word from the page, near the name of Uber Freight.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Uber Freight uses Front. Confirmed line. Latest check across sources: 2026-11-13.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/uber-freight-front · How we check: https://www.usedby.ai/methodology