# How UCSF Health uses H2O.ai

**25,000 hours**: “saved more than 25,000 hours of access-center staff time”

As published on [h2o.ai](https://h2o.ai/case-studies/ucsf-health-h2o). Captured by usedby on 2026-11-09.

- Company: [UCSF Health](https://www.usedby.ai/companies/ucsf-health.md)
- Tool: [H2O.ai](https://www.usedby.ai/tools/h2o-ai.md)
- Industry: [Hospitals & Care Providers](https://www.usedby.ai/companies/industry/hospitals-care-providers.md)
- Teams: Referral coordinators

## The use case: how UCSF Health deploys H2O.ai

UCSF Health built an Intake Automation application on H2O Document AI that classifies incoming faxed documents, extracts patient and document information through API calls, and stores the results in an application database. It replaces manual identification and re-entry of information from referrals, refills, DME requests and lab results.

Summary written by usedby from the source page, in English. The figures are those of H2O.ai and UCSF Health, not ours.

> The Intake Automation application saved more than 25,000 hours of access-center staff time, roughly 12 full-time-equivalent positions, and 5,000 hours of clinician time, roughly 2.5 FTE.

- **5,000 hours**: “5,000 hours of clinician time”
- **1.4 million**: “UCSF Health receives over 1.4 million faxed documents a year”

> When we started this journey, we were hopeful that information extraction from semi-structured documents was possible, but we weren't sure. Some in the industry told us it couldn't be done. Now that the UCSF-H2O.ai collaboration team has delivered, it opens up many possibilities.
>
> Bob Rogers, PhD, Expert in Residence for AI

Source: [h2o.ai](https://h2o.ai/case-studies/ucsf-health-h2o), captured 2026-11-09.

## Other AI tools used by UCSF Health

- [hireEZ](https://www.usedby.ai/tools/hireez.md) — Observed

## H2O.ai users in Hospitals & Care Providers

- [HCA Healthcare](https://www.usedby.ai/companies/hca-healthcare.md) — Confirmed
- [Kaiser Permanente](https://www.usedby.ai/companies/kaiser-permanente.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-11-09.

- Checked: the figure 25,000 hours is printed word for word on the page, near the name of UCSF Health.
- Checked: the passage quoted above is copied word for word from the page, near the name of UCSF Health.
- Checked: UCSF Health uses H2O.ai. Confirmed line. Latest check across sources: 2026-11-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/ucsf-health-h2o-ai · How we check: https://www.usedby.ai/methodology