# How UKLASH uses Gorgias

**21%**: “21% of subscription cancellation requests resolved end-to-end by AI Agent”

As published on [gorgias.com](https://www.gorgias.com/customers/uklash). Captured by usedby on 2026-11-07.

- Company: [UKLASH](https://www.usedby.ai/companies/uklash.md)
- Tool: [Gorgias](https://www.usedby.ai/tools/gorgias.md)
- Industry: [Beauty & Cosmetics](https://www.usedby.ai/companies/industry/beauty-cosmetics.md)
- Teams: Customer Experience, Customer Care

## The use case: how UKLASH deploys Gorgias

UKLASH uses Gorgias AI Agent with Actions to resolve customer requests end-to-end, including subscription cancellations through Loop, pause or skip offers, shipping-address updates, order edits, reships, refunds, and fulfillment holds. The team also uses Gaia and MCP to audit knowledge and analyze support data.

Summary written by usedby from the source page, in English. The figures are those of Gorgias and UKLASH, not ours.

> Today, roughly one in five cancellation requests is completed by Grace end-to-end. And because the agent can now offer a pause or a skip instead of a straight cancel, about 13% of those requests end in a save rather than a loss.

- **~12%**: “~12% of those subscription requests AI Agent resolved end-to-end were saved via pause or skip instead of canceled”
- **2x**: “2x increase in subscription save rate once Actions were enabled”
- **~11%**: “AI Agent automation rate up ~11% relative since introducing Actions”
- **45**: “45 AI Agent Action configurations live today”

> AI Agent isn’t limited to cancellation anymore. It now offers customers the option to skip or pause, giving us another chance to retain the relationship.
>
> Tamara Preece, Customer Experience Manager

Source: [gorgias.com](https://www.gorgias.com/customers), captured 2026-10-08.

## Gorgias users in Beauty & Cosmetics

- [Glamnetic](https://www.usedby.ai/companies/glamnetic.md) — Confirmed
- [OSEA Malibu](https://www.usedby.ai/companies/osea-malibu.md) — Confirmed
- [bareMinerals](https://www.usedby.ai/companies/bareminerals.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-11-07.

- Checked: the figure 21% is printed word for word on the page, near the name of UKLASH.
- Checked: the passage quoted above is copied word for word from the page, near the name of UKLASH.
- Checked: UKLASH uses Gorgias. Confirmed line. Latest check across sources: 2026-11-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/uklash-gorgias · How we check: https://www.usedby.ai/methodology