# How UnBonMaillot uses Yuma

**4x**: “4x Cost Efficiency”

As published on [yuma.ai](https://yuma.ai/case-studies/how-unbonmaillot-automated-50-of-cx-and-achieved-4x-cost-efficiency-with-yuma-ai), January 2026. Captured by usedby on 2026-10-10.

- Company: [UnBonMaillot](https://www.usedby.ai/companies/unbonmaillot.md)
- Tool: [Yuma](https://www.usedby.ai/tools/yuma.md)
- Industry: [E-commerce & D2C](https://www.usedby.ai/companies/industry/e-commerce-d2c.md)
- Teams: Customer Support, CX

## What the story says

UnBonMaillot, a subscription box business for sports jerseys, uses Yuma AI agents to automatically resolve repetitive support tickets such as order-tracking and FAQ questions. The automations later expanded to order updates, subscription changes, and multilingual support across European markets.

Summary written by usedby from the source page, in English. The figures are those of Yuma and UnBonMaillot, not ours.

> Compared to human agents, the cost of resolution via Yuma is approximately four times lower without compromising on tone, accuracy, or responsiveness.

- **500 tickets per week**: “Yuma AI now handles over 500 tickets per week, about half of UnBonMaillot’s total volume”
- **30–33%**: “Yuma has freed up 30–33% of the support team’s time”

> We’ve gone from startup chaos to operational clarity. With Yuma, we finally have a support system that scales with the brand.
>
> Alexis Ullmann, COO at UnBonMaillot

Source: [yuma.ai](https://yuma.ai/case-studies/how-unbonmaillot-automated-50-of-cx-and-achieved-4x-cost-efficiency-with-yuma-ai), captured 2026-10-10.

## What usedby checked

We compared the story with its live page on 2026-10-10.

- Checked: the figure 4x is printed word for word on the page, near the name of UnBonMaillot.
- Checked: the passage quoted above is copied word for word from the page, near the name of UnBonMaillot.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: UnBonMaillot uses Yuma. Confirmed line. Latest check across sources: 2026-10-10.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/unbonmaillot-yuma · How we check: https://www.usedby.ai/methodology