# How Unified Residential uses Zuma

**80%**: “80% reduction in collections staffing costs”

As published on [getzuma.com](https://www.getzuma.com/case-study/unified-residential-collections-ai). Captured by usedby on 2026-10-27.

- Company: [Unified Residential](https://www.usedby.ai/companies/unified-residential.md)
- Tool: [Zuma](https://www.usedby.ai/tools/zuma.md)
- Teams: Collections

## The use case: how Unified Residential deploys Zuma

Unified uses Zuma's Kelsey Collections AI to send rent reminders, payment nudges and delinquency follow-ups to residents. It connects to their Yardi system and lets a small central team manage collections across the portfolio.

Summary written by usedby from the source page, in English. The figures are those of Zuma and Unified Residential, not ours.

> Unified eliminated 18 Assistant Managers and now successfully operates with just 3 central collections agents managing the entire portfolio, an 85% reduction in headcount.

- **95%**: “Within the first month at Memphis, collections jumped from 80% to 95%.”
- **$1M+**: “$1M+ in recovered revenue year-to-date”
- **6x**: “6x increase in central team efficiency”
- **96%**: “Portfolio-wide, Unified now maintains a 96% average collection rate.”

> I'd used chatbots before but this wasn't a chatbot. This was an intelligent, agentic workflow that actually understood context. Kelsey is polite but persistent, and she matches the resident's tone. She really is our best collections rep.
>
> Dalia Kalgreen, VP of Business Development

Source: [getzuma.com](https://www.getzuma.com/case-study/unified-residential-collections-ai), captured 2026-10-27.

> Kelsey is phenomenal, she is our best leasing assistant
>
> Dalia Kalgreen, VP of Business Development

Source: [getzuma.com](https://www.getzuma.com/case-study/unified-residential-leasing-ai), captured 2026-10-27.

## Other companies using Zuma

- [Gallery Residential](https://www.usedby.ai/companies/gallery-residential.md) — Confirmed
- [Magnolia Capital](https://www.usedby.ai/companies/magnolia-capital.md) — Confirmed
- [ZRS Management](https://www.usedby.ai/companies/zrs-management.md) — Confirmed
- [Certified Residential Management](https://www.usedby.ai/companies/certified-residential-management.md) — Observed
- [Raintree Partners](https://www.usedby.ai/companies/raintree-partners.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-10-27.

- Checked: the figure 80% is printed word for word on the page, near the name of Unified Residential.
- Checked: the passage quoted above is copied word for word from the page, near the name of Unified Residential.
- Checked: Unified Residential uses Zuma. Confirmed line. Latest check across sources: 2026-10-27.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/unified-residential-management-zuma · How we check: https://www.usedby.ai/methodology