# How Uniphore uses DevRev

**6 hours**: “Migration of legacy data within 6 hours (vs 6 weeks without AirSync)”

As published on [devrev.ai](https://devrev.ai/customers/uniphore), September 2023. Captured by usedby on 2026-10-24.

- Company: [Uniphore](https://www.usedby.ai/companies/uniphore.md)
- Tool: [DevRev](https://www.usedby.ai/tools/devrev.md)
- Industry: [Artificial Intelligence](https://www.usedby.ai/companies/industry/artificial-intelligence.md)
- Teams: Support, Engineering, Product Management

## The use case: how Uniphore deploys DevRev

Uniphore moved its customer support from a previous ticketing tool to DevRev, using AirSync to migrate legacy data and keep Jira in bidirectional sync. It also integrates Rocketlane, PagerDuty alerts and monitoring tools so support, engineering and product teams work from a single environment.

Summary written by usedby from the source page, in English. The figures are those of DevRev and Uniphore, not ours.

> When Uniphore made the decision to move to DevRev, migration was a breeze. Using AirSync, within just 6 hours, it was able to migrate:

- **16,000**: “16,000 tickets”
- **72,000**: “72,000 comments”
- **17,000**: “17,000 attachments”

> With DevRev, we have a single source of truth
>
> Abhiram Kramadhati, Director of Technical Support

Source: [devrev.ai](https://devrev.ai/customers/uniphore), captured 2026-10-02.

## Other AI tools used by Uniphore

- [Unstructured](https://www.usedby.ai/tools/unstructured.md) — Observed

## DevRev users in Artificial Intelligence

- [Deepdub](https://www.usedby.ai/companies/deepdub.md) — Confirmed
- [Pixee](https://www.usedby.ai/companies/pixee.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-24.

- Checked: the figure 6 hours is printed word for word on the page, near the name of Uniphore.
- Checked: the passage quoted above is copied word for word from the page, near the name of Uniphore.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Uniphore uses DevRev. Confirmed line. Latest check across sources: 2026-10-24.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/uniphore-builds-a-proactive-support-culture-with-d · How we check: https://www.usedby.ai/methodology