# How United Rentals uses Talkdesk

**76%** routing accuracy

As published on [talkdesk.com](https://www.talkdesk.com/customers/united-rentals/). Captured by usedby on 2026-10-09.

- Company: [United Rentals](https://www.usedby.ai/companies/united-rentals.md)
- Tool: [Talkdesk](https://www.usedby.ai/tools/talkdesk.md)
- Industry: [Construction](https://www.usedby.ai/companies/industry/construction.md)
- Teams: supervisors, agents

## The use case: how United Rentals deploys Talkdesk

United Rentals uses Talkdesk's AI-powered customer experience automation platform, including Copilot, Navigator and Quality Management, to route customer interactions and evaluate every interaction across its locations and offshore BPOs. Supervisors spend their time on coaching rather than manual evaluation.

Summary written by usedby from the source page, in English. The figures are those of Talkdesk and United Rentals, not ours.

> By implementing AI-powered solutions—including Talkdesk Copilot™, Talkdesk Navigator™ and Talkdesk Quality Management™, enhanced through Customer Experience Automation (CXA)—the company achieved 76% routing accuracy, with a roadmap to 80%

- **1,400+**: “Leveraging AI-powered tools, the company achieved seamless, consistent service across 1,400+ locations, improved routing accuracy, enhanced agent productivity, and enabled end-to-end evaluation of every customer interaction.”

> Our vision centers on removing friction from the customer journey while driving revenue growth. We're creating one unified experience where customers receive consistent and meaningful interactions regardless of touchpoint.
>
> Andrea Brugger, VP of Salesforce Effectiveness

Source: [talkdesk.com](https://www.talkdesk.com/customers/united-rentals/), captured 2026-10-09.

## Other AI tools used by United Rentals

- [Rossum](https://www.usedby.ai/tools/rossum.md) — Confirmed
- [Second Nature](https://www.usedby.ai/tools/secondnature.md) — Observed
- [Snowflake](https://www.usedby.ai/tools/snowflake.md) — Observed

## Other companies using Talkdesk

- [Alarm.com](https://www.usedby.ai/companies/alarm-com.md) — Confirmed
- [AlgaeCal](https://www.usedby.ai/companies/algaecal.md) — Confirmed
- [Arbella Insurance](https://www.usedby.ai/companies/arbella-insurance.md) — Confirmed
- [Canon](https://www.usedby.ai/companies/canon.md) — Confirmed
- [Carey International](https://www.usedby.ai/companies/carey-international.md) — Confirmed
- [Evara Health](https://www.usedby.ai/companies/evara-health.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure 76% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of United Rentals.
- Checked: United Rentals uses Talkdesk. Confirmed line. Latest check across sources: 2026-10-19.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/united-rentals-talkdesk · How we check: https://www.usedby.ai/methodology