# How Unity uses Moveworks

**3 days to \< 1 minute**: “resolution time dropped from 3 days to \< 1 minute”

As published on [moveworks.com](https://www.moveworks.com/us/en/customers/unity-satisfied-with-moveworks-technology-employee-experience). Captured by usedby on 2026-10-08.

- Company: [Unity](https://www.usedby.ai/companies/unity.md)
- Tool: [Moveworks](https://www.usedby.ai/tools/moveworks.md)
- Industry: [DevTools & Infrastructure](https://www.usedby.ai/companies/industry/devtools-infrastructure.md)
- Teams: IT
- Customer since (as the page says): In April 2019, Unity deployed its Moveworks AI Assistant

## What the story says

Unity uses the Moveworks AI Assistant, called Ninja Unicorn, in Slack as the front door for IT support. It answers questions from the knowledge base and automates workflows such as software access, password resets, group edits, and hardware troubleshooting, with approvals handled in Slack.

Summary written by usedby from the source page, in English. The figures are those of Moveworks and Unity, not ours.

> Unity reduced resolution time for IT issues from 3 days to under 1 minute

- **92%**: “92% of employees received instant help”
- **25K**: “25K monthly interactions handled by AI Assistant”
- **350+**: “350+ software licenses provisioned autonomously each month”
- **30%**: “30% of IT issues resolved without human intervention”

> Moveworks brought our vision of instant support on Slack to life. The Assistant helps people through natural conversation just like an agent would, but at the speed of AI. It lets our team focus on fixing big things that are broken — not provisioning software licenses and unlocking accounts. That’s huge.
>
> Brian Hoyt, CIO, Unity

Source: [moveworks.com](https://www.moveworks.com/us/en/customers/unity-satisfied-with-moveworks-technology-employee-experience), captured 2026-10-08.

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 3 days to \< 1 minute is printed word for word on the page, near the name of Unity.
- Checked: the passage quoted above is copied word for word from the page, near the name of Unity.
- Checked: Unity uses Moveworks. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/unity-moveworks · How we check: https://www.usedby.ai/methodology