# How UNTUCKit uses Kustomer

**30 seconds**: “Putting all the necessary customer info in front of agents helped them decrease voice handle times by 30 seconds.”

As published on [kustomer.com](https://www.kustomer.com/customers/untuckit/). Captured by usedby on 2026-10-09.

- Company: [UNTUCKit](https://www.usedby.ai/companies/untuckit.md)
- Tool: [Kustomer](https://www.usedby.ai/tools/kustomer.md)
- Industry: [Fashion & Apparel](https://www.usedby.ai/companies/industry/fashion-apparel.md)
- Teams: Customer Service

## What the story says

UNTUCKit's customer service team uses Kustomer to bring customer information from multiple systems into a single customer timeline. This gives agents the data they need to resolve inquiries across channels and handle more cases.

Summary written by usedby from the source page, in English. The figures are those of Kustomer and UNTUCKit, not ours.

> With all necessary information right in front of them, agents feel empowered, handling more cases which in turn results in faster handle times, improved CSAT and more meaningful interactions.

- **25%**: “UNTUCKit increased agent productivity 25% by creating a more efficient and holistic experience using Kustomer.”

> The ease of use has been really flawless, and everything our team members need is finally all in one place.
>
> Mike Vroom, Customer Service Director

Source: [kustomer.com](https://www.kustomer.com/customers/untuckit/), captured 2026-10-09.

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure 30 seconds is printed word for word on the page, near the name of UNTUCKit.
- Checked: the passage quoted above is copied word for word from the page, near the name of UNTUCKit.
- Checked: UNTUCKit uses Kustomer. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/untuckit-kustomer · How we check: https://www.usedby.ai/methodology