# How Uown Leasing uses Level AI

**$75,000**: “This saved roughly $75,000 in the agent’s salary costs.”

As published on [thelevel.ai](https://thelevel.ai/case-studies/uown-leasing-collected-over-500k-debt-amount-and-saved-75k-by-automating-collections-with-level-ai%E2%80%99s-virtual-agent). Captured by usedby on 2026-10-08.

- Company: [Uown Leasing](https://www.usedby.ai/companies/uown-leasing.md)
- Tool: [Level AI](https://www.usedby.ai/tools/level-ai.md)
- Teams: Contact center, Collections, Quality & Compliance

## What the story says

Uown Leasing uses Level AI's Virtual Agent to handle transactional inbound calls around the clock, including taking payments, checking balances, quoting payoff amounts, changing due dates, and explaining promotional expirations. Calls that need more help are transferred to live agents.

Summary written by usedby from the source page, in English. The figures are those of Level AI and Uown Leasing, not ours.

> Uown even reduced its agent team by five percent through natural attrition, with no backfills for departures during the first half of the year. This saved roughly $75,000 in the agent’s salary costs.

- **30%**: “Uown Leasing automated 30% of its inbound calls using Level AI’s Virtual Agent, enabling 24/7 service.”
- **$500,000**: “The Virtual Agent collects around $200,000 a month, totaling over $500,000 so far.”
- **Ten percent**: “Ten percent of those collections come in between midnight and six in the morning, money that used to sit in a voicemail box until the next day.”
- **five percent**: “Uown even reduced its agent team by five percent through natural attrition, with no backfills for departures during the first half of the year.”

> Those were hours where the consumer would reach an IVR, leave a voicemail if they chose to, and then we'd have to try to get them back during the day.
>
> Daniel Klein, CEO

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure $75,000 is printed word for word on the page, near the name of Uown Leasing.
- Checked: the passage quoted above is copied word for word from the page, near the name of Uown Leasing.
- Checked: Uown Leasing uses Level AI. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/uown-leasing-level-ai · How we check: https://www.usedby.ai/methodology