# How UpdateAI uses Deepgram

As published on [deepgram.com](https://deepgram.com/customers/updateai). Captured by usedby on 2026-10-09.

- Company: [UpdateAI](https://www.usedby.ai/companies/updateai.md)
- Tool: [Deepgram](https://www.usedby.ai/tools/deepgram.md)
- Industry: [Sales Tech & CRM](https://www.usedby.ai/companies/industry/sales-tech-crm.md)
- Teams: Customer Success

## What the story says

UpdateAI uses Deepgram's speech recognition as the transcription foundation for its action item detection engine for online meetings such as Zoom. The transcripts feed UpdateAI's own NLP engine, which finds and highlights action items so customer success teams get a to-do list right after meetings.

Summary written by usedby from the source page, in English. The figures are those of Deepgram and UpdateAI, not ours.

> They tested six different providers and chose Deepgram for its high accuracy and transcription speed.

> We were really impressed by the service, responsiveness, and general rapport of the Deepgram team complemented with superlative results of the speech recognition testing; it put them over the top.
>
> Josh Schachter, CEO of UpdateAI

Source: [deepgram.com](https://deepgram.com/customers/updateai), captured 2026-10-09.

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the passage quoted above is copied word for word from the page, near the name of UpdateAI.
- Checked: UpdateAI uses Deepgram. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/updateai-deepgram · How we check: https://www.usedby.ai/methodology