# How Uphold uses Unit21

**44%**: “Median alert review time has dropped by 44% thanks to a pilot of Unit21’s AI Agent”

As published on [unit21.ai](https://www.unit21.ai/customers/uphold). Captured by usedby on 2026-10-07.

- Company: [Uphold](https://www.usedby.ai/companies/uphold.md)
- Tool: [Unit21](https://www.usedby.ai/tools/unit21.md)
- Teams: Compliance

## What the story says

Uphold, a crypto platform, uses Unit21 as a single system for transaction monitoring, case management, and regulatory filings (SAR, CTR, STR). Analysts turn alerts into cases and file directly from the platform, and the team is piloting Unit21's AI Agent to speed up alert reviews.

Summary written by usedby from the source page, in English. The figures are those of Unit21 and Uphold, not ours.

> Median alert review time has dropped by 44% thanks to a pilot of Unit21’s AI Agent, which helps analysts process alerts faster and more consistently.

- **less than 30 minutes**: “Soon manual FINTRAC STR preparation that took up to a week is now predicted to take less than 30 minutes.”
- **80%**: “The team’s vision is to make 80% of low-risk reviews disappear entirely, allowing investigators to focus on strategic cases.”

> Unit21’s AI Agent cut our review time nearly in half and freed analysts to focus on real investigations.
>
> Frank Walton, GLOBAL HEAD OF COMPLIANCE, UPHOLD

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 44% is printed word for word on the page, near the name of Uphold.
- Checked: the passage quoted above is copied word for word from the page, near the name of Uphold.
- Checked: each number in our summary is printed on the page.
- Checked: Uphold uses Unit21. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/uphold-unit21 · How we check: https://www.usedby.ai/methodology