# How Urby uses EliseAI

**620 basis points**: “helped boost renewal rates by 620 basis points”

As published on [eliseai.com](https://eliseai.com/customer-stories/how-urby-built-a-centralized-ai-powered-operating-model-without-losing-their-personal-touch). Captured by usedby on 2026-10-07.

- Company: [Urby](https://www.usedby.ai/companies/urby.md)
- Tool: [EliseAI](https://www.usedby.ai/tools/eliseai.md)
- Teams: Centralized Property Specialists, Renewals, Delinquency management, Maintenance coordination

## What the story says

Urby uses EliseAI's LeasingAI, VoiceAI, Renewals, Delinquency and Maintenance products to handle routine prospect and resident communications, while a centralized team of property specialists handles renewals, delinquency escalations and maintenance coordination across its properties.

Summary written by usedby from the source page, in English. The figures are those of EliseAI and Urby, not ours.

> On the centralized property specialist front, Urby’s EliseAI-powered model has helped boost renewal rates by 620 basis points.

- **62 basis point**: “With EliseAI's Delinquency product handling structured initial outreach and the centralized team managing escalations, Urby now reaches 95% collected four days faster on average with a 62 basis point increase in overall collections.”

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 620 basis points is printed word for word on the page, near the name of Urby.
- Checked: the passage quoted above is copied word for word from the page, near the name of Urby.
- Checked: Urby uses EliseAI. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/urby-eliseai · How we check: https://www.usedby.ai/methodology