# How UserTesting uses UserGems

**18X**: “an 18X ROI by Monitoring their Customers for Job Changes”

As published on [usergems.com](https://www.usergems.com/customers/usertesting). Captured by usedby on 2026-10-08.

- Company: [UserTesting](https://www.usedby.ai/companies/usertesting.md)
- Tool: [UserGems](https://www.usedby.ai/tools/usergems.md)
- Teams: Marketing, Sales Ops, Business Systems, Sales Development, Sales Enablement

## What the story says

UserTesting uses UserGems job-change triggers to detect when former customer contacts move to new roles or companies. Those leads are fed into Salesforce, and marketing sends gifts and SDRs follow up with an email sequence.

Summary written by usedby from the source page, in English. The figures are those of UserGems and UserTesting, not ours.

> In less than one year after implementation, UserTesting had generated millions in the pipeline and over $1M in closed-won revenue.

- **$8M+**: “$8M+ in closed won's”
- **1,300**: “Using the UserGems job-change trigger functionality, the team reported back 1,300 job-changer leads within a week.”
- **$1M**: “In less than one year after implementation, UserTesting had generated millions in the pipeline and over $1M in closed-won revenue.”

> UserGems is the type of tool that I've been looking for quite a while. Your alumni customers are your lowest hanging fruit, and if you offer a great product or service, these champions will remember and likely bring you into their next organization. The key is to reach out at the right time with the right message, and UserGems helps us achieve that at scale.
>
> Steve Jones, VP of Demand Generation

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 18X is printed word for word on the page, near the name of UserTesting.
- Checked: the passage quoted above is copied word for word from the page, near the name of UserTesting.
- Checked: UserTesting uses UserGems. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/usertesting-usergems · How we check: https://www.usedby.ai/methodology