# How Valon uses Decagon

**50%+** deflection on voice for inbound calls

As published on [decagon.ai](https://decagon.ai/case-studies/valon), July 2026. Captured by usedby on 2026-10-07.

- Company: [Valon](https://www.usedby.ai/companies/valon.md)
- Tool: [Decagon](https://www.usedby.ai/tools/decagon.md)
- Industry: [Banking & Mortgages](https://www.usedby.ai/companies/industry/banking-mortgages.md)
- Teams: product, engineering

## The use case: how Valon deploys Decagon

Valon, a mortgage servicer, uses Decagon AI voice agents to handle inbound homeowner calls end-to-end, absorbing volume spikes without overstaffing while meeting accuracy and compliance requirements. It also uses Decagon for chat and email, and builds new use cases and call flows itself with Agent Operating Procedures.

Summary written by usedby from the source page, in English. The figures are those of Decagon and Valon, not ours.

> Achieved 50%+ deflection on voice for inbound calls, even when onboarding 80,000 loans in a single month.

- **~90%**: “CSAT was maintained at ~90%, indicating that AI-driven deflection didn’t compromise customer experience.”
- **80,000 loans**: “Achieved 50%+ deflection on voice for inbound calls, even when onboarding 80,000 loans in a single month.”

> Decagon showed us that speed and compliance don’t have to be at odds. They navigated the regulatory challenges of mortgage servicing while keeping up with Valon’s pace of innovation, driving higher deflection and sustaining a great customer experience.
>
> Jonathan Hsu, Co-founder

Source: [decagon.ai](https://decagon.ai/case-studies), captured 2026-10-01.

## Other AI tools used by Valon

- [Hex](https://www.usedby.ai/tools/hex.md) — Confirmed

## Other companies using Decagon

- [1-800-Flowers](https://www.usedby.ai/companies/1-800-flowers.md) — Confirmed
- [Chime](https://www.usedby.ai/companies/chime.md) — Confirmed
- [ClassPass](https://www.usedby.ai/companies/classpass.md) — Confirmed
- [Curology](https://www.usedby.ai/companies/curology.md) — Confirmed
- [Duolingo](https://www.usedby.ai/companies/duolingo.md) — Confirmed
- [Faire](https://www.usedby.ai/companies/faire.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 50%+ is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Valon.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Valon uses Decagon. Confirmed line. Latest check across sources: 2026-10-24.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/valon-decagon · How we check: https://www.usedby.ai/methodology