# How Vanquish uses Duckie

**95%** ticket resolution rate by week three

As published on [duckie.ai](https://duckie.ai/customers/vanquish-trader). Captured by usedby on 2026-10-04.

- Company: [Vanquish](https://www.usedby.ai/companies/vanquish.md)
- Tool: [Duckie](https://www.usedby.ai/tools/duckie.md)
- Industry: [Fintech & Payments](https://www.usedby.ai/companies/industry/fintech-payments.md)
- Teams: Support

## The use case: how Vanquish deploys Duckie

Vanquish Trader, a proprietary trading firm, uses Duckie as an AI support agent inside its existing Intercom workflow. The agent opens a trader's account, reviews their activity, and resolves tickets such as payout status, eligibility and rule questions, cancellations and upgrades.

Summary written by usedby from the source page, in English. The figures are those of Duckie and Vanquish, not ours.

> Within the first week of going live, Duckie was autonomously resolving 67% of incoming tickets: handling over 1,000 tickets without human touch. By week three, that resolution rate had climbed to 95%.

- **67%**: “Duckie was autonomously resolving 67% of incoming tickets”
- **50%**: “Vanquish has since reduced its support team by 50%”
- **60%**: “the founders have reclaimed roughly 60% of their time”

> My cofounder and I would probably spend 80% of our day in support because it was uncontainable. Now, I can confidently walk away from support for probably five days and not need to worry about looking at it. Which is something that was never possible for us.
>
> Max Mastbaum, Co-Founder

Source: [duckie.ai](https://duckie.ai/customers/vanquish-trader), captured 2026-10-04.

> Anyone can hop on Claude and try to build a chatbot. But to build one that's actually a full system like this? I don't think that's realistic as a one-man job at home.
>
> Trevor Feldmann, Co-Founder

Source: [duckie.ai](https://duckie.ai/), captured 2026-10-04.

## Duckie users in Fintech & Payments

- [Grid](https://www.usedby.ai/companies/grid.md) — Confirmed
- [Mudflap](https://www.usedby.ai/companies/mudflap.md) — Observed
- [Routefusion](https://www.usedby.ai/companies/routefusion.md) — Observed

## What usedby checked

We compared the story with its live page on 2026-10-04.

- Checked: the figure 95% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Vanquish.
- Checked: Vanquish uses Duckie. Confirmed line. Latest check across sources: 2026-10-15.
- Not checked: the result itself. We quote it; we did not measure it.

---
Source: https://www.usedby.ai/case-studies/vanquish-trader-duckle · How we check: https://www.usedby.ai/methodology