# How Vault Health uses New Relic

**15 minutes**: “A short MTTR of 15 minutes or less that customers may not even notice.”

As published on [newrelic.com](https://newrelic.com/customers/vault-health). Captured by usedby on 2026-11-14.

- Company: [Vault Health](https://www.usedby.ai/companies/vault-health.md)
- Tool: [New Relic](https://www.usedby.ai/tools/new-relic.md)
- Teams: Engineering, Quality assurance (QA), Customer reliability engineering (CRE), Site reliability engineering (SRE)

## The use case: how Vault Health deploys New Relic

Vault Health uses New Relic's errors inbox to detect, triage, and resolve errors across its entire tech stack in one place. Engineering, QA, and customer reliability teams use it to compare system behavior after QA regression and to handle production escalations proactively.

Summary written by usedby from the source page, in English. The figures are those of New Relic and Vault Health, not ours.

> The focus is now on using errors inbox to solve issues proactively and detect and solve issues before a customer picks up the phone to call it in. The result? A short MTTR of 15 minutes or less that customers may not even notice.

> With errors inbox, we expect our MTTR to be within 15 minutes
>
> Tommy Harke, Vice President of Engineering and Architecture

Source: [newrelic.com](https://newrelic.com/customers/vault-health), captured 2026-11-14.

## Other companies using New Relic

- [27Global](https://www.usedby.ai/companies/27global.md) — Confirmed
- [ABS-CBN](https://www.usedby.ai/companies/abs-cbn.md) — Confirmed
- [Achievers](https://www.usedby.ai/companies/achievers.md) — Confirmed
- [Acko](https://www.usedby.ai/companies/acko.md) — Confirmed
- [Aeromexico](https://www.usedby.ai/companies/aeromexico.md) — Confirmed
- [Ajaib](https://www.usedby.ai/companies/ajaib.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-11-14.

- Checked: the figure 15 minutes is printed word for word on the page, near the name of Vault Health.
- Checked: the passage quoted above is copied word for word from the page, near the name of Vault Health.
- Checked: Vault Health uses New Relic. Confirmed line. Latest check across sources: 2026-11-14.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/vault-health-new-relic · How we check: https://www.usedby.ai/methodology