# How Velera uses Uniphore

**85%**: “85% Reduction in training time”

As published on [uniphore.com](https://www.uniphore.com/customers/velera/), April 2026. Captured by usedby on 2026-10-08.

- Company: [Velera](https://www.usedby.ai/companies/velera.md)
- Tool: [Uniphore](https://www.usedby.ai/tools/uniphore.md)

## What the story says

Velera uses Uniphore's Real-Time Guidance Agent for inbound member service, unifying tools and giving agents real-time AI guidance so they no longer juggle multiple systems.

Summary written by usedby from the source page, in English. The figures are those of Uniphore and Velera, not ours.

> By unifying tools and embedding real-time AI guidance, Velera reduced training time and empowered agents to resolve issues faster and deliver more personalized support.

- **30%**: “30% Reduction in hold times”
- **11%**: “11% Reduction in AHT”

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the figure 85% is printed word for word on the page, near the name of Velera.
- Checked: the passage quoted above is copied word for word from the page, near the name of Velera.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: Velera uses Uniphore. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/velera-uniphore · How we check: https://www.usedby.ai/methodology