# How Vellum uses Pylon

As published on [usepylon.com](https://www.usepylon.com/case-study/vellum). Captured by usedby on 2026-10-08.

- Company: [Vellum](https://www.usedby.ai/companies/vellum.md)
- Tool: [Pylon](https://www.usedby.ai/tools/pylon.md)
- Industry: [Artificial Intelligence](https://www.usedby.ai/companies/industry/artificial-intelligence.md)
- Teams: customer-facing team

## What the story says

Vellum uses Pylon to manage customer support in one place across its shared Slack Connect channels and in-app chat. The team assigns issues, tracks SLAs and support metrics, and sends product update broadcasts to many customer channels.

Summary written by usedby from the source page, in English. The figures are those of Pylon and Vellum, not ours.

> Vellum's customer-facing team members now operate completely out of Pylon, and they have complete unification across their Slack Connect Channels and In-App Chat messages.

## What usedby checked

We compared the story with its live page on 2026-10-08.

- Checked: the passage quoted above is copied word for word from the page, near the name of Vellum.
- Checked: Vellum uses Pylon. Confirmed line. Latest check across sources: 2026-10-08.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/vellum-pylon · How we check: https://www.usedby.ai/methodology