# How Villeroy & Boch uses Talkdesk

As published on [talkdesk.com](https://www.talkdesk.com/customers/villeroy-boch/). Captured by usedby on 2026-10-25.

- Company: [Villeroy & Boch](https://www.usedby.ai/companies/villeroy-boch.md)
- Tool: [Talkdesk](https://www.usedby.ai/tools/talkdesk.md)
- Teams: Customer Service

## The use case: how Villeroy & Boch deploys Talkdesk

Villeroy & Boch uses Talkdesk for its customer service operations, integrating it with existing business systems to get real-time customer data for call routing and prioritization. It also consolidated its customer-facing phone numbers and built a scalable foundation for future growth.

Summary written by usedby from the source page, in English. The figures are those of Talkdesk and Villeroy & Boch, not ours.

> With customer data available in real time, teams can better determine where calls should go and prioritize customers based on their needs. This helped increase global availability from 85% to 96%, a nearly 13% relative increase, while reducing the number of phone numbers by 50%, from more than 80 to approximately 40.

> What I actually really like about working with Talkdesk is that Talkdesk is a partner
>
> Claudia Pauli, Lead Customer Service

Source: [talkdesk.com](https://www.talkdesk.com/customers/villeroy-boch/), captured 2026-10-25.

## Other companies using Talkdesk

- [Alarm.com](https://www.usedby.ai/companies/alarm-com.md) — Confirmed
- [AlgaeCal](https://www.usedby.ai/companies/algaecal.md) — Confirmed
- [Arbella Insurance](https://www.usedby.ai/companies/arbella-insurance.md) — Confirmed
- [Canon](https://www.usedby.ai/companies/canon.md) — Confirmed
- [Carey International](https://www.usedby.ai/companies/carey-international.md) — Confirmed
- [Evara Health](https://www.usedby.ai/companies/evara-health.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-10-25.

- Checked: the passage quoted above is copied word for word from the page, near the name of Villeroy & Boch.
- Checked: Villeroy & Boch uses Talkdesk. Confirmed line. Latest check across sources: 2026-10-25.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/villeroy-boch-talkdesk · How we check: https://www.usedby.ai/methodology