# How VisaEnvoy uses Tidio

**36%**: “36% Increase in Bot Engagement: Pre-chat bot engagement rates rose from 2.11% to 2.86%”

As published on [tidio.com](https://www.tidio.com/customers/visa-envoy/), April 2026. Captured by usedby on 2026-10-09.

- Company: [VisaEnvoy](https://www.usedby.ai/companies/visaenvoy.md)
- Tool: [Tidio](https://www.usedby.ai/tools/tidio.md)

## What the story says

VisaEnvoy, an Australian immigration consultancy, uses Tidio chatbots and a unified inbox across six country-specific domains to handle client inquiries and qualify leads automatically. Pre-chat forms collect visitor details, consultations are booked automatically, and chat widgets are hidden from non-target countries to cut spam.

Summary written by usedby from the source page, in English. The figures are those of Tidio and VisaEnvoy, not ours.

> 36% Increase in Bot Engagement: Pre-chat bot engagement rates rose from 2.11% to 2.86%, representing a 36% improvement in just one month.

- **25%**: “25% Higher Conversion Rate: The contacts-to-visits ratio improved from 0.70% to 0.88%, indicating more visitors were successfully engaging with the platform.”
- **186,864**: “186,864 Automated Interactions: The system successfully executed nearly 187,000 flows in a single month, dramatically reducing manual workload.”

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure 36% is printed word for word on the page, near the name of VisaEnvoy.
- Checked: the passage quoted above is copied word for word from the page, near the name of VisaEnvoy.
- Checked: the publication date is read from the page’s own metadata, never guessed.
- Checked: VisaEnvoy uses Tidio. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/visaenvoy-tidio · How we check: https://www.usedby.ai/methodology