# How Vituity uses Moveworks

**40%**: “freeing up 40% of level 1 help-desk capacity”

As published on [moveworks.com](https://www.moveworks.com/us/en/customers/vituity-helps-physicians-with-moveworks-proactive-it-support). Captured by usedby on 2026-10-09.

- Company: [Vituity](https://www.usedby.ai/companies/vituity.md)
- Tool: [Moveworks](https://www.usedby.ai/tools/moveworks.md)
- Industry: [Hospitals & Care Providers](https://www.usedby.ai/companies/industry/hospitals-care-providers.md)
- Teams: IT, HR
- Customer since (as the page says): In April 2020, Vituity deployed its Moveworks AI Assistant

## What the story says

Vituity deployed the Moveworks AI Assistant, Otto, inside Microsoft Teams as a single entry point for employee support, automating IT and HR requests such as password resets, account provisioning and software access. It also uses the assistant to send targeted communications to specific groups of physicians instead of mass emails.

Summary written by usedby from the source page, in English. The figures are those of Moveworks and Vituity, not ours.

> It now absorbs a significant share of routine IT and HR requests — including password resets, software access, HR questions, and account provisioning— freeing up 40% of level 1 help-desk capacity.

- **200**: “The Assistant automatically enables more than 200 accounts per month.”

> Moveworks has reduced the average time to close issues by an entire business day. Over thousands of issues, that’s freed up our teams for higher priorities.
>
> Rebecca Burgess, Director of Digital Adoption and Enablement, Vituity

Source: [moveworks.com](https://www.moveworks.com/us/en/customers/vituity-helps-physicians-with-moveworks-proactive-it-support), captured 2026-10-09.

## What usedby checked

We compared the story with its live page on 2026-10-09.

- Checked: the figure 40% is printed word for word on the page, near the name of Vituity.
- Checked: the passage quoted above is copied word for word from the page, near the name of Vituity.
- Checked: Vituity uses Moveworks. Confirmed line. Latest check across sources: 2026-10-09.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/vituity-moveworks · How we check: https://www.usedby.ai/methodology