# How Vivint uses Agentforce

**20%** autonomous resolution rate

As published on [salesforce.com](https://www.salesforce.com/customer-stories/vivint/). Captured by usedby on 2026-11-15.

- Company: [Vivint](https://www.usedby.ai/companies/vivint.md)
- Tool: [Agentforce](https://www.usedby.ai/tools/agentforce.md)
- Industry: [Physical Security](https://www.usedby.ai/companies/industry/physical-security.md)
- Teams: Customer Service

## The use case: how Vivint deploys Agentforce

Vivint uses Agentforce to run an AI agent named AVA that autonomously handles customer service requests such as troubleshooting, payments, shipment tracking, and appointment changes. Complex cases are handed to live reps with full conversation context, and Vivint is extending the agent to voice.

Summary written by usedby from the source page, in English. The figures are those of Agentforce and Vivint, not ours.

> By automating their highest-volume, most repetitive customer service interactions, Vivint has shifted their channel success dramatically. They’ve achieved a 20% autonomous resolution rate and grew chat volume by 28%, making it one of the company’s highest-performing CSAT channels.

- **28%**: “grew chat volume by 28%”

> Agentforce is truly a transformational opportunity that we see in front of us
>
> Ryan Gee, SVP, Engineering

Source: [salesforce.com](https://www.salesforce.com/customer-stories/vivint/), captured 2026-11-15.

## Other AI tools used by Vivint

- [Cresta](https://www.usedby.ai/tools/cresta.md) — Confirmed
- [Invoca](https://www.usedby.ai/tools/invoca.md) — Confirmed
- [Replicant](https://www.usedby.ai/tools/replicant.md) — Observed

## Other companies using Agentforce

- [1-800Accountant](https://www.usedby.ai/companies/1-800accountant.md) — Confirmed
- [Accenture](https://www.usedby.ai/companies/accenture.md) — Confirmed
- [Aflac Japan](https://www.usedby.ai/companies/aflac-japan.md) — Confirmed
- [Bionic](https://www.usedby.ai/companies/bionic.md) — Confirmed
- [CVS Health](https://www.usedby.ai/companies/cvs-health.md) — Confirmed
- [Endress+Hauser](https://www.usedby.ai/companies/endress-hauser.md) — Confirmed

## What usedby checked

We compared the story with its live page on 2026-11-15.

- Checked: the figure 20% is on the page; its label is our wording.
- Checked: the passage quoted above is copied word for word from the page, near the name of Vivint.
- Checked: Vivint uses Agentforce. Confirmed line. Latest check across sources: 2026-11-15.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/vivint-agentforce · How we check: https://www.usedby.ai/methodology