# How Vivint uses Cresta

**7%**: “In an Agent Assist pilot program, Vivint agents increased their closed won rate by nearly 7%.”

As published on [cresta.com](https://cresta.com/customers/vivint). Captured by usedby on 2026-10-07.

- Company: [Vivint](https://www.usedby.ai/companies/vivint.md)
- Tool: [Cresta](https://www.usedby.ai/tools/cresta.md)
- Teams: Inbound sales, QA, Managers

## What the story says

Vivint uses Cresta to score and review all of its inbound sales calls, track agent behaviors, and coach agents to reduce pre-install cancellations. It also uses Cresta's Agent Assist to guide agents through best practices such as a post-sale survey.

Summary written by usedby from the source page, in English. The figures are those of Cresta and Vivint, not ours.

> With the ability to spot and coach conversations where key behaviors were not performed, Vivint raised install rates by 3%, translating to an additional 5,400 new subscribers for Vivint.

- **3%**: “Vivint raised install rates by 3%, translating to an additional 5,400 new subscribers for Vivint.”
- **$150**: “saving them $150 per roll.”
- **5 hours**: “managers save at least 5 hours per week on automatable parts of the QA process”

> We were able to quickly identify behaviors not being performed… and it helped our conversions shoot up.
>
> David Sauer, Manager of Insides Sales

## What usedby checked

We compared the story with its live page on 2026-10-07.

- Checked: the figure 7% is printed word for word on the page, near the name of Vivint.
- Checked: the passage quoted above is copied word for word from the page, near the name of Vivint.
- Checked: Vivint uses Cresta. Confirmed line. Latest check across sources: 2026-10-07.
- Not checked: the result itself. We quote it; we did not measure it.

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Source: https://www.usedby.ai/case-studies/vivint-cresta · How we check: https://www.usedby.ai/methodology